About Us

At our company, we're dedicated to revolutionizing the hospitality industry by providing innovative technology solutions to our clients.

With a customer base of 16000+ hotels and other accommodation providers  in 38 countries, our products not only transform the daily work of thousands of employees in the hospitality industry, but also redefine how people travel. 

We are a trailblazing travel tech company committed to redefining the future of travel. At our core, we value innovation, teamwork, and a relentless pursuit of excellence. 

Joining our team means stepping into a world of limitless possibilities where you can shape the next generation of hospitality technology. 

We are combining our deep knowledge of the hospitality and travel industry with our passion for technology and applied science.

Our diverse, passionate, and dedicated team is at the forefront of creating solutions that enable our customers to remain competitive but also enhance the guest experience. 

About the Team

Our dedicated team is currently composed of highly skilled professionals and we are poised for significant expansion. By joining our team, you will be at the forefront of a transformative journey, one that empowers you to create cutting-edge tech products in the hospitality and travel industry. These innovations will not only revolutionize the daily operations of thousands of hospitality industry employees but also reshape the very essence of travel for people across the globe.

About the role

As a Key Account Manager you will focus on developing and managing long-term strategic collaborations with our clients.

The Key Account Manager’s role is to oversee a portfolio of assigned hoteliers, develop new business from existing hotels, actively seek new sales opportunities and be the primary point of contact for the hotelier. 

Indicative responsibilities:

• Build relationships to support total portfolio and organization needs (i.e. customer account teams, key buyers, decision makers)
• Build relationships with customer account team, including key buyers/decision makers
• Assist in creating opportunities (e.g., progress meetings, fact- finding/exploratory meetings) to build customer account
• Understand, report a customer’s business issues through appropriate organization channels, and recommend products, services, and insights that meet customer needs
• Acquire and maintain a working knowledge of financial data and the  company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers, and be responsible for the contract negotiation process
• Conduct straightforward cost, benefit, and risk analysis of possible solutions and the implications not reaching an agreement
• Identify and actively engage stakeholders in decision making and strategies to benefit account and organization. Close deals effectively.
• Develop an understanding of competitors’ standard products and services
• Use key metrics to assess the performance of products, services, and   solutions against customer needs/expectations.
• Develop key value proposition statements, case studies, and more, to demonstrate the value of the company’s products, services, and solutions
• Grow a segment of the portfolio of accounts by managing them directly or contributing to deepening those partnerships 
• Analyse business and operational performance to find opportunities for optimization
• Handle service delivery for active accounts, communicating technical and operational impacts as needed
• Ensure execution of account strategies and share best practices across teams and regions

Requirements

The ideal candidate would possess:

• Hotel School or BSc/MSc University background preferred
• Proven work experience in the industry would be preferred
• Good knowledge of best practices in the field, awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its customers
• Solid understanding of the financial impact of KYC decisions/solutions on the organization and its customers
• Solid knowledge of sales techniques
• Previous experience as key account manager will be considered a plus; portfolio management, relationship account management, upselling and cross-selling 
• Experience delivering client-focused solutions to customer needs
• Strong verbal and written communication skills
• Excellent command of the English language
• Positive & Team player attitude, self-motivated, flexible and open to change

Benefits

• Competitive compensation schemes

• Ongoing professional development and training opportunities
• Collaborative and supportive work environment