Webhotelier collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.
Webhotelier collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.
Remote • Αθήνα, Κεντρικός Τομέας Αθηνών, Greece •
About Us
We are webhotelier | primalres, a travel tech group that has been serving the tourism industry for the past 15 years. Holding a leading position in Greece & Cyprus, we are also among the largest in Europe.
Our group provides innovative and reliable solutions to 17.400+ hotels and other accommodation providers in 38 countries through a world-class e-business ecosystem that includes: webhotelier booking engine, primalres channel manager, property management systems such as the cloud-based hotelizer, the on-premises hotel works, loggia integrated platform for vacation rentals, as well as roompay a hospitality-focused payments management system powered by Viva.com. Complementing our ecosystem are various interconnected add-ons, such as a dynamic B2B marketplace for direct bookings with 35.000+ travel companies, metasearch connectivity, a real-time reporting and analytics suite, and a dynamic pricing app. Renowned workspace apps seamlessly integrate with our core products, adding value to our ecosystem and creating significant synergies.
We have a team of 125+ people who provide high-level support and consultation services, contributing significantly to the digital transformation of hotels and accommodation providers worldwide. At our core, we value innovation, teamwork, and a relentless pursuit of excellence.
Joining our team means stepping into a world of limitless possibilities where you can shape the next generation of travel technology. Combining our deep knowledge of the industry with our passion for technology and applied science, our diverse, passionate, and dedicated team is at the forefront of creating solutions that not only help our customers remain competitive but also enhance the guest experience.
About the role
Our company is looking for well-organized, efficient, dependable individuals with a passion for technology and the travel industry to join its Customer Support function in Athens.
This role requires excellent communication skills in both Greek & English languages, problem solving skills and the ability to work evening shifts (i.e. 16:30 pm-23:30 pm).
With primary duties focused around customer engagement, support and communication, candidates need to be exceptionally customer-centric, courteous, positive, engaging, detail-oriented and analytical.
Our team is responsible for customer engagement and support of our clients.
Indicative responsibilities
In this role you will:
So, if you love talking on the phone, supporting our clients and making a difference; as well as having a passion for learning and looking for the opportunity to contribute to a rapidly growing organization in the travel tech industry, then we would love to hear from you.
Requirements
The ideal candidate would possess:
Benefits
All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.